General Definition of Work                                                        Non-Exempt

Under limited supervision performs a variety of administrative duties to support the Transportation Department. This position provides a wide variety of complex and confidential administrative and secretarial support; responsibilities for the position are focused in two main areas; Administrative tasks and Record keeping task.

Qualification Requirements
• High school diploma or GED required. Associates/Technical degree preferred or equivalent combination of education and experience.

• To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills and Abilities
• Strong ability to work independently and in team environments.
• Effective problem-solving and decision-making skills.
• General knowledge of standard office practices and procedures.
• Ability to operate a variety of office equipment.
• Thorough knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint, Access, Outlook, and Publisher.
• Ability to work within both Mac and PC environments.
• Advanced ability to create spreadsheets, tables, and publications for print.
• Familiarity and experience with Google tools.
• Demonstrated ability to handle confidential information with discretion.
• Proficiency in managing calendars and providing email follow-up with internal and external stakeholders.
• Ability to perform data entry work accurately and at a reasonable speed.
• Strong understanding of both written and oral instructions.
• Professional and courteous phone and guest communication skills.
• Ability to establish and maintain effective working relationships with associates and the general public.
• Ability to meet deadlines in a fast-paced environment.
• Willingness to perform other duties as assigned.

Salary
Pay Grade NC09

Reports to
Transportation Director

Essential Functions
• Support the Transportation Director and the department by managing communication and data entry for various processes. This includes arranging and coordinating appointments, reviewing email communication, composing responses to incoming correspondence, and relaying complex information.
• Prepare materials for department presentations and coordinate travel and staff development requirements.
• Organize and maintain an efficient filing system for the office.
• Answer phones, relay messages, and provide information to various stakeholders.
• Maintain the department's accident files, and coordinate with the North Carolina Department of Justice (NCDOJ) for information exchange related to accident investigations.
• Work with insurance companies to resolve claims related to bus accidents.
• Perform any other additional duties assigned by Transportation Director

Physical Requirements
• This work requires the occasional exertion of up to 20 pounds of force occasionally and a negligible amount of force frequently or constantly to move objects.
• Work regularly requires sitting, speaking or hearing, using hands to finger, handle or feel and repetitive motions.
• Work occasionally requires standing, walking, stooping, kneeling, crouching or crawling with hands and arms, pushing or pulling and lifting.
• Work has standard vision requirements.
• Vocal communication is required for expressing or exchanging ideas by means of spoken work; hearing is required to perceive information at normal spoken word levels.
• Work requires preparing and analyzing written or computer data, operating machines and observing general surroundings and activities.
• Work is generally indoors in an office environment (e.g. business office, light traffic).

Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job.